Customer Testimonials

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1/31/2012 - I'm not one to write in about service experiences, but I had to on this. My wife and I purchased a new Sealy Posturepedic California King a few weeks ago! Oh my how I'm already having sweet dreams! Sorry for that person note their, but I had to say it. My wife and I have been sleeping on my old double bed along with our 125lb Mastiff for 5 years. It also had a crease in it down the middle from forcing it up the steps in my old house, around a corner and then finally into my bedroom. With this said I'm sure you all can only imagine how excited I am to sleep on a California King! I think the dog may actually not have to hang off the edge any longer. So, after getting excited to have the bed delivered to our new house I received a disturbing phone call. "Mr M., your mattress was damaged during shipment and we won't be able to get your mattress for about two more weeks". I just about dropped dead since we had no bed to sleep on. To make a long story short I got in touch with Mattress Discounters. I explained to him our dilemma and that we didn't want to sleep on the floor for two weeks. I ended going off the deep end as any customer would in this situation, but Ron asked if he could check on something and call me right back? I said "of course...any help would be great at this point". Ron ended up contacting a warehouse manager and ended up getting a temp mattress delivered two days later while wait for the new one. I agreed to keep the plastic on which I thought was fair enough. My wife and I were about to cancel our order, but Ron saved the day! I have to say that most employees in todays world don't go out of their way to assist a customer. This is purely why we stuck with Mattress Discounters and hope all of your customers will be treated this way! Thanks again Mr. B & Mrs. M. ~ Bel Air Maryland

"I bought my mattress in September, 2011. Jeff Q. was a great salesperson that was not high pressure and answered all my questions and encouraged me to come back as many times as needed to make a decision. I received a substantial discount on the Leggett and Platt adjustable base as well as the Sterns and Foster Chestnut Street top mattress that was the best for the base as well as my comfort level. Jeff assured me that I would receive help with getting my headboard connected to the base when the hardware did not come with the attachments when the mattress was delivered. Irv P. was there to answer additional questions to help with my decision during my visits to the store and he personally brought the hardware needed for the headboard to my home and helped me connect it to the base. No one could ask for better salesmen or service from a mattress store! I am very pleased with the adjustable base which has helped with my back and acid reflux. The massage features are fun and relaxing. I am so happy with the plush feel but firm top mattress. I have gotten wonderful nights of sleep with my choice. I highly reccommend this store and both salesmen."

"6/5/2011 I was shopping around for bedding for a guest room. I stopped at Mattress Discounters and was helped by Brian B. I ended up purchasing 3 mattresses from him that day. He provided great information so that I was able to get the perfect bedding for my needs.

This past month my Mom became very ill. I decided it would be best to purchase an adjustable bed for her. Immediately I thought of how helpful Brian was to me back in June. I went into the store and Brian was off for a few days. He was such a big help to me before, that I decided to wait for his return. He reviewed all the TEMPUR-PEDIC options with me and really helped me decide what would be the best option for my Mom. The TEMPUR Advanced Ergo System with Cloud mattress was delivered 2 days later. The bed has been a huge help to my Mom. She can now get a good nights sleep.

I could have bought TEMPUR-PEDIC many places, especially since the prices are the same. But the reason I came back to Mattress Discounters was Brian B. He provided me with a tremendous amount of product knowledge. Brian took the time to find the right product to meet the particular needs. His kindness and sense of humor made the entire experience of shopping a pleasure. Mattress Discounters is very fortunate to have an employee like Brian. I will certainly recommend him and will be back to see him when I need additional bedding."

Thank you for the efforts you are making through your service personnel to recognize that customers make choices when they purchase mattresses! The personal communication, via a thank you note from Tom H., from the Timonium, MD store where I recently purchased two mattress sets, is most appreciated. I wanted to respond both to you and to Mr. H. to acknowledge the excellent service and the efficient and hospitable efforts of Mr. H.....as well as the comfort of the sleep systems I purchased. Thank you for your attention to the client's needs through your employees.

-Sue S.

07/22/2011 Ron & Chuck in the Columbia store were great to work with. They offered a comfort guarantee on our Mattress. Ron & Chuck were extremely helpful. Their customer service far exceeded my expectations. I would do business again with these folks. I would recommend them to my friends and family.

Bryan M.

Hello Mr. Mattress Discounters,

I just wanted to send an e-mail to you expressing how wonderful our experience was on Saturday 06/11/11 at your Manassas, VA Location. The salesman Mr. B. was great - he explained the different mattresses to my fiancé and me, and he was nothing like a normal salesperson. He listened to what we liked and didn't like and did not push us to buy just any bed. With Mr. B.'s help we were able to purchase the perfect bed. Again, we just wanted to say thank you and to express how wonderful and helpful Mr. B. was.

Thank you,
Ashley M.

Mr. Mattress Discounters,

It has been said that, “There is no such thing as customer service anymore.” This broad statement is sometimes accompanied by assertions that people “don’t practice common courtesy,” or “won’t go the extra mile,” or “treat you as though your business is not important to them.”

We are taking a moment to write to you because your employee, Mr. Edward L, has defied the conventional wisdom in this regard on all counts. We wish to highlight what we perceive to be his qualities as your company’s representative.

We initially came to the store on Rockville Pike to look for a new bed while shopping around to compare selections and pricing. We were welcomed by Mr. Tracy J. who took the time to explain to us the different mattress types and had politely, patiently and professionally answered all of our questions. He provided us with much useful information and never made us feel pressured. We were impressed by his demeanor and would like to suggest that he might be of great value to your establishment.

After visiting other stores, we called the branch with additional questions and spoke to Mr. L., the store manager, as Mr. J. was not available. Mr. L. proved to be in full knowledge of policies, specifications and pricing and answered our every question. Although we were offered discounted rates and incentives to make the purchase at a competing store, we made it a point to keep our business with your company due to the truly pleasant shopping experience and great customer care.

Upon our arrival to the store, we met with Mr. L. who personally proceeded to assist with our purchase while providing useful information which helped us in making our selection and in feeling confident with our choices. His knowledge, thoroughness, patience, and politeness enabled us to easily arrange for our needs. This outcome reflects well upon your company, and most especially upon Mr. L. as store manager.

We decided to write this letter of commendation on behalf of Mr. L. because we were impressed by his professionalism and his helpfulness. We intend on making another purchase and will be keeping our business with this store.

Sincerely,

I. & D. Harel

Dear Mattress Discounters;

We are pleased to write to you about the superb service we received from Ms. R., store manager Glen Burnie, MD. My wife and I were so impressed with Ms. R. professionalism, product knowledge, courteousness, and genuine nature, we felt compelled to ask her for your contact information, so that we could pass along our sentiments to you.

On December 21, 2010, my wife and I began shopping for a mattress. We telephoned and visited many of your competitors’ stores, shopping mostly for price, when we first spoke to Diana. We were immediately struck by her pleasant, non-hurried, non-pressured conversation with us and her helpful tone. Because of this, we drove 30 miles away from the mattress stores in our hometown to meet with Diana in person with competitors’ mattress prices in hand. Our visit to Mattress Discounters’ showroom with Diana could not have gone better. We bought a mattress set on the spot and Diana expedited the new set to our home before Christmas.

Unfortunately, the Sealy Posturepedic set we purchased was defective. Disappointed, frustrated and a bit overwhelmed with all of the warranty rules, we revisited Diana in Glen Burnie. She apologized and helped us to navigate our options. She even encouraged us to go to other mattress stores where we might find a larger display selection to compare mattresses, so that we could ensure a more complete mattress selection for my wife and me. While the salespeople at the other larger store were informative, they weren’t Diana.

On March 16, 2011, having satisfied all manufacturer warranty requirements, we upgraded to a Tempur-pedic Rhapsody. Diana not only bent over backwards to make sure we were getting the best price for our upgraded choice of mattress sets, but also did everything possible to ensure our satisfaction with Mattress Discounters. She even gave us free pillows, with management approval, to compensate us for our inconvenience. We took delivery of our new mattress set today. Although we have not had a chance to sleep on it, we are already very pleased with Mattress Discounters and with our experience with Ms. Diana Rouse. She is wonderful!

One of your company’s slogans is: ‘The Difference is the Discount’ but, for us, undeniably, the Difference is Ms. R. Please convey our appreciation to Diana for a job well done.