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This is just to let you know that my entire online experience with you and Mattress Discounters was great. Thank you for being so diligent regarding contacting me on my order. The 2 delivery men were polite and efficient. They asked me if I would like them to unwrap and set up my order. Awesome! Thank you for everything.
We had an amazing experience with Mattress Discounters. There was no pressure, just good informative facts about the mattresses, and sleeping habits. I have recommended several friends and co-workers to the store, and I know they will have the best experience when choosing a new mattress. I am very please with my choice of mattress, and have been sleeping very well. See you guys in 10 years when we are ready for a new bed!
Waqas was very attentive to my interests, budget and other needs related to my mattress search. He did an excellent job helping multiple customers simultaneously and was quite personable. I walked away feeling very good about my purchase and experience at your store. Top marks to Waqas, in particular.
I am writing to express my gratitude for the very kind and patient customer care my parents received from Marcela during our trip to the store last weekend. My parents (both in their mid to late 80s) found the prospect of having to shop for replacement beds quite daunting. They were not looking forward to the experience or the expense of shopping for beds, but Marcela helped us along each step to make the process smooth and enjoyable. I hope that the removal of the old beds and the delivery of the new beds will also be stress free so that I can rate the Mattress Discounters team an "A", but I will close by saying that Marcela rates an "A" PLUS!!
I'm not one to write in about service experiences, but I had to on this. My wife and I purchased a new Sealy Posturepedic California King a few weeks ago! Oh my how I'm already having sweet dreams! Sorry for that person note their, but I had to say it. My wife and I have been sleeping on my old double bed along with our 125lb Mastiff for 5 years. It also had a crease in it down the middle from forcing it up the steps in my old house, around a corner and then finally into my bedroom. With this said I'm sure you all can only imagine how excited I am to sleep on a California King! I think the dog may actually not have to hang off the edge any longer. So, after getting excited to have the bed delivered to our new house I received a disturbing phone call. "Mr Mueller, your mattress was damaged during shipment and we won't be able to get your mattress for about two more weeks". I just about dropped dead since we had no bed to sleep on. To make a long story short I got in touch with Mattress Discounters! I explained to him our dilemma and that we didn't want to sleep on the floor for two weeks. I ended going off the deep end as any customer would in this situation, but Ron asked if he could check on something and call me right back? I said "of course...any help would be great at this point". Ron ended up contacting a warehouse manager and ended up getting a temp mattress delivered two days later while wait for the new one. I agreed to keep the plastic on which I thought was fair enough. My wife and I were about to cancel our order, but Ron saved the day! I have to say that most employees in todays world don't go out of their way to assist a customer. This is purely why we stuck with Mattress Discounters and hope all of your customers will be treated this way! Thanks again R Brian & D Mueller ~ Bel Air Maryland
"I bought my mattress in September, 2011. Jeff Q. was a great salesperson that was not high pressure and answered all my questions and encouraged me to come back as many times as needed to make a decision. I received a substantial discount on the Leggett and Platt adjustable base as well as the Sterns and Foster Chestnut Street top mattress that was the best for the base as well as my comfort level. Jeff assured me that I would receive help with getting my headboard connected to the base when the hardware did not come with the attachments when the mattress was delivered. Irv P. was there to answer additional questions to help with my decision during my visits to the store and he personally brought the hardware needed for the headboard to my home and helped me connect it to the base. No one could ask for better salesmen or service from a mattress store! I am very pleased with the adjustable base which has helped with my back and acid reflux. The massage features are fun and relaxing. I am so happy with the plush feel but firm top mattress. I have gotten wonderful nights of sleep with my choice. I highly reccommend this store and both salesmen."
" I was shopping around for bedding for a guest room. I stopped at Mattress Discounters and was helped by Brian B. I ended up purchasing 3 mattresses from him that day. He provided great information so that I was able to get the perfect bedding for my needs.
This past month my Mom became very ill. I decided it would be best to purchase an adjustable bed for her. Immediately I thought of how helpful Brian was to me back in June. I went into the store and Brian was off for a few days. He was such a big help to me before, that I decided to wait for his return. He reviewed all the TEMPUR-PEDIC options with me and really helped me decide what would be the best option for my Mom. The TEMPUR Advanced Ergo System with Cloud mattress was delivered 2 days later. The bed has been a huge help to my Mom. She can now get a good nights sleep.
I could have bought TEMPUR-PEDIC many places, especially since the prices are the same. But the reason I came back to Mattress Discounters was Brian B. He provided me with a tremendous amount of product knowledge. Brian took the time to find the right product to meet the particular needs. His kindness and sense of humor made the entire experience of shopping a pleasure. Mattress Discounters is very fortunate to have an employee like Brian. I will certainly recommend him and will be back to see him when I need additional bedding."
Thank you for the efforts you are making through your service personnel to recognize that customers make choices when they purchase mattresses! The personal communication, via a thank you note from Tom H., from the Timonium, MD store where I recently purchased two mattress sets, is most appreciated. I wanted to respond both to you and to Mr. H. to acknowledge the excellent service and the efficient and hospitable efforts of Mr. H.....as well as the comfort of the sleep systems I purchased. Thank you for your attention to the client's needs through your employees.
Ron & Chuck in the Columbia store were great to work with. They offered a comfort guarantee on our Mattress. Ron & Chuck were extremely helpful. Their customer service far exceeded my expectations. I would do business again with these folks. I would recommend them to my friends and family.