Mattress Discounters’ Refund Policy. All refunds must be requested from the Sleep Center of purchase and are process from our Corporate Office in about 10 days. A receipt must accompany all refund requests. All sales are final for the following items: Special Orders, As-is or Floor Models, Discontinued or Clearance Merchandise. Adjustable Beds and Mattresses are final sales as well. Once the factory-sealed package has been opened, we are unable to offer refunds but will repair or replace the item is it is defective as defined by the Manufacturer’s Warranty.
For hygiene reasons, we cannot accept returns for the following personal items: Pillows, Pillowcases, Sheets, Mattress Protectors, Pillow Protectors and Mattress Pads. Items that are gifted at the time of purchase of GWP (Gift with Purchase) will be charged at the full retail prices should you return or cancel the corresponding purchase.