Here’s how it works!
If you are not completely satisfied with your mattress purchase, please contact us no later than 21 Days after your mattress delivery to exchange it for a new mattress, under the following terms and conditions:
1. You must select the new mattress and receive delivery within 30 days of your original delivery date
2. The new mattress or mattress set purchase must be of equal or greater value than the original mattress purchase
3. The customer will be required to pay the difference between the Mattress Discounters everyday price of the new merchandise and the Mattress Discounters everyday price of the originally selected merchandise (plus applicable disposal fees, delivery fees and taxes)
4. If the current non-expired Mattress Discounters advertised price on the new merchandise is less than the Mattress Discounters everyday price, the customer will receive the additional discount equal to the difference in price. (Except items restricted by a manufacturer's minimum price policy)
5. The Disposal Fee is $150.00
6. The merchandise must be in sanitary condition, law tags must be attached, and clean, free of tears, burns and stains of any kind or we will be unable to honor an exchange request
7. Limit of one Exchange per customer Purchase
8. Applies to mattress sets and mattresses ONLY and excludes motorized beds, cots, special orders, outlet, and clearance merchandise
9. Unopened sheets, pillows, or mattress protectors may be returned for a full refund or in exchange for merchandise of equal or greater value ONLY if the item is returned to a sleep center within 30 days from the date of the receipt
10. Opened sheets, pillows, or mattress protectors may be exchanged for merchandise of equal or greater value ONLY if the item is returned to a sleep center within 30 days from the date of receipt.
VENDOR IN-HOME TRIALS
Tempur-pedic qualifies for a 90 Night In-Home trial. Serta iSeries and Serta iComfort qualify for a 120 Night In-Home trial.
We require that you sleep on your mattress for a minimum of 30 nights to adjust to its unique comfort and support qualities. We will allow you to return the mattress for a refund or an exchange provided you are within the applicable trial period. A handling fee of $175. applies to all returns of Tempur-Pedic, Serta iSeries and Serta iComfort mattresses.
A one-time delivery fee of $99 will be billed for all exchanges.
Adjustable foundations and frames are excluded from In-Home trials.
The customer is responsible for paying the regular everyday price for all pillows, frames and accessories originally offered for free if returning a mattress under any of the In-Home trial programs.
The merchandise must be returned or exchanged in sanitary condition, free of tears, burns and stains of any kind.